Last updated: 16/06/2026
This Refund & Returns Policy explains how refunds are handled for event tickets purchased through this website. By buying tickets or making a payment, you agree to the terms below.
All event ticket sales are managed on behalf of Bramley Vale Primary School. We aim to be fair and transparent with all refund requests.
Refunds may be available depending on the type of event and the circumstances of the request.
You may be eligible for a refund if:
The event is cancelled by the school
The event is rescheduled and you cannot attend
You purchased tickets by mistake and notify us within 24 hours
There is a duplicate payment or technical error
Refunds are issued to the original payment method (Stripe or PayPal).
Refunds are generally not available if:
You change your mind after 24 hours
You are unable to attend due to personal circumstances
You purchased the wrong number of tickets and did not notify us promptly
The event goes ahead as planned
However, we will always try to help where possible — please contact us to discuss your situation.
To request a refund, please contact us at:
Email: bramleyvale48@gmail.com Subject line: Refund Request – [Event Name]
Include:
Your full name
Email used for the purchase
Event name
Number of tickets
Reason for the refund request
We aim to respond within 3–5 school days.
If your refund is approved:
Stripe refunds typically take 5–10 working days
PayPal refunds are usually instant or within 48 hours
Bank processing times may vary
You will receive an email confirmation once the refund has been issued.
If the school cancels or significantly changes an event:
You will be notified by email
A full refund will be offered
Or you may choose to transfer your ticket to the new date (if applicable)
If you have any questions about this Refund & Returns Policy, please contact:
Email: bramleyvale48@gmail.com
Address: Bramley Vale Primary School, S44 5PF
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